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Communication System

Internal Communications

The internal communications exist to disclose diverse information such as:
  • Information about the performance and activities concerning the Quality Management System
  • Treatment of non-conformities
  • Environmental Statement

Depending on the type of information and target groups, the means used are:
  • Quality management manual directed and coordinated by the person in charge of quality, which is distributed to various elements, according to the distribution of documents. Includes the environmental management strategy, the organization of the quality management system, and the responsibilities within this, both at global level and at the sector level, and the document structure of the quality management system.

  • Internal communication sheets, which are carried out and coordinated by the person in charge of quality, distributed by the various sectors and posted in visible locations and easily accessible for consultation by all employees. Used as a means of disclosing all relevant messages to the Quality Management System, of a more generic scope.

  • Awareness-raising campaigns, in accordance with the policy and environmental strategy, and other content.

In case of an accident, incident or emergency, the person in charge of quality opens a form of non-compliances, where he describes:
  • The facts of events, made, consequences and extension
  • Measures taken
  • Search results of the causes
  • Corrective and preventive actions to implement

External Communication

The external communication of the environmental performance of the company is performed as follows:
  • Disclosure of company information
  • Direct relationship with external entities in case of complaints (customers, suppliers or other concerned parties).
  • Publications in information means for the general public
  • Inclusion of the relevant environmental aspects in any general presentation of the company
  • The company’s means of disclosure (Internet, presence in fairs, articles in the press…)

The concerned parties are as follows:
  • Local community
  • Employees
  • National, regional and local authorities
  • Business and professional associations
  • Professional educational institutions and from the environmental area
  • Neighboring industrial units and nearest public
  • Customers
  • Suppliers and contractors
  • Export companies to target markets and intermediaries
  • General public, more specifically the neighbors

The external communication is triggered by the person in charge of quality during or after the occurrence of accidents and emergency situations, when requested by external entities or in case of complaint.
In these situations, the person in charge of quality enlightens the interested parties by the disclosure of the communication described in the previous point.